a luxury holiday villa in South Africa

Terms and conditions

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GENERAL

  • All combinations are permitted. Please contact contact@villakudu.co.za for your quote.
  • A minimum stay of 7 nights is required for stays at Villa Kudu.
  • Discounted rates may not to be published without prior consent from Villa Kudu management, strictly only rack rates.
  • Special offers and packages may apply, please contact contact@villakudu.co.za for more information.

AIR & ROAD TRANSFERS

The Villa Kudu reservations team will gladly assist with any road transfer or air transfer requirements you might have. Quotations on request. These transfers are performed by independent third parties. Therefor we can’t assume any liability for irregularities or changes made by these third parties.

ARRIVAL & DEPARTURE TIMES

Regular check in time is from 14:00 PM, regular check out time is strictly 11:00 AM. Due to the specific nature of our exclusive-use villa we have to be strict about these times. Early arrival or late check out is only possible when an additional night is booked.

Please note that a late check-out until 16h00 may be arranged on the day of departure, at an extra charge, subject to availability. Arrival and departure times and method of transport must please be advised prior to arrival.

CHILD POLICY

Villa Kudu gladly welcomes children of all ages in all properties. We have fold away beds, baby cots, highchairs and car seats available. Our junior guests are allowed to participate on game drives in Kruger National Park / nature drives in one of the Private Game Reserves, no matter their age.

SPECIAL DIETARY / MEDICAL REQUIREMENTS

If guests have any medical problems, disabilities and/or allergies that may affect their holiday, please inform us before confirming the booking so that we can advise as to the suitability of the arrangements we provide. In any event guests must give us written details before booking. If we reasonably feel unable to accommodate the particular needs of a guest, we reserve the right to decline the reservation or, if full details are not provided at the time of booking, we may need to cancel the reservation when we become aware of the situation. Normal cancellation policy will apply. We cannot be held responsible if we are not advised at the time of booking.

EXTRAS

All clients shall settle their extra account prior to departure from the premises unless otherwise arranged.

PAYMENT CONDITIONS

A commitment-fee of 10% – payable within 1 week after receiving the confirmation from Villa Kudu – will secure your reservation. The full balance has to be paid 30 days before arrival. Bookings made less than 30 days before arrival have to be paid in full immediately to secure your reservation.

Villa Kudu reserves the right to automatically release reservations being held for which the commitment-fee has not been received. After your booking has been confirmed, any amendments will be done subject to availability. A 10% amendment fee will be charged at our discretion.

Please note that you are responsible for the cost of any and all bank charges incurred in any of the payment processes. All payments must be made in ZAR. Payment can be made by direct deposit. For credit card payments exceeding ZAR 100,000, a two-point five percent (2,5%) administration fee will be applied to the total charges in question.

CANCELLATION POLICY

All cancellations must be submitted in writing; telephonic or verbal cancellations will not be accepted.

  • Full Refund: For cancellations made up to 30 days before the check-in date.
  • Bookings Made Less Than 30 Days Before Check-In: Full refunds are available for cancellations made within 48 hours of booking or at least 14 days before check-in. After this period, a 50% refund is available for cancellations made up to 7 days before check-in. No refunds will be provided after this period.

FORCE MAJEURE

In the event of a stay being rendered impossible, illegal or inadvisable by weather, strike, war, epidemic, pandemic, seismic activity, government interference or any other cause whatsoever (‘force majeure’), the expenses incurred as a result thereof shall be the responsibility of the guest. We strongly advise guests to take out Trip Cancellation Insurance that includes ‘cancel for any reason’.

TRAVEL DOCUMENTS & INSURANCE

Please ensure that you are in possession of a valid ID and a valid visa (if applicable). It is a condition of booking that the sole responsibility lies with the guests to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants/travelling companions. This insurance should include full cover in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses medical expenses, repatriation expenses, injury, death, damage/theft/loss of personal baggage, money and goods. Villa Kudu, their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependants or travelling companions, with regards to, but not limited to, any of the abovementioned events. Families travelling with children under 18 years old should check the immigration regulations for South Africa, as additional documents may be required.

NOTE The booking and all services carried out with regards to the reservation will be subject to South African law and the jurisdiction of South African courts. Villa Kudu reserves the right to change rates without prior notice subject to the implementation or variation of taxes or levies by any relevant authority